Welcome to Car Express! This Customer Guide Policy aims to provide you with a clear understanding of what you can expect when you engage with our services, including a 3-month service warranty on all used cars purchased through us.
Scope of Services:
Used Car Buying/Selling
Car Financing
Car Servicing and Repairs
What to Expect:
Initial Consultation: Our team is available to guide you through our various services, helping you make an informed decision.
Quality Checks: All cars go through rigorous quality checks to ensure they meet our standards.
Transparency: Full disclosure on vehicle history, pricing, and financing options.
Month Service Warranty:
Coverage: Our 3-month service warranty covers select parts and labor. Specific details will be provided at the time of purchase.
Claim Process: Should you encounter an issue within the warranty period, contact our customer service for a hassle-free resolution.
Exclusions: Normal wear and tear, and damages resulting from negligence or accidents, are not covered.
Customer Support
Multi-Channel Support: Reach out to us via phone, email, or live chat for any queries or concerns.
Response Time: We aim to respond to all customer queries within 24 hours.
Payments and Financing:
Secured Transactions: All payments are secured and encrypted for your safety.
Financing Options: Various financing plans available, subject to approval.
Data Protection
Privacy: Your data is secure with us. For more details, please refer to our Privacy Policy.
Feedback and Complaints
Resolution: If you have any issues, we offer an efficient and fair complaint resolution process.
Changes to This Guide Updates:
We may periodically update this guide. All changes will be communicated via our website or other official channels
Car Express are passionate about simplifying the process of buying and selling used cars. Our platform provides a seamless and transparent experience for both sellers and buyers.