Customer Guide Policy


Welcome to Car Express! This Customer Guide Policy aims to provide you with a clear understanding of what you can expect when you engage with our services, including a 3-month service warranty on all used cars purchased through us.

Scope of Services:

  • Used Car Buying/Selling
  • Car Financing
  • Car Servicing and Repairs

What to Expect:

  1. Initial Consultation: Our team is available to guide you through our various services, helping you make an informed decision.
  2. Quality Checks: All cars go through rigorous quality checks to ensure they meet our standards.
  3. Transparency: Full disclosure on vehicle history, pricing, and financing options.

Month Service Warranty:

Coverage: Our 3-month service warranty covers select parts and labor. Specific details will be provided at the time of purchase.

Claim Process: Should you encounter an issue within the warranty period, contact our customer service for a hassle-free resolution.

Exclusions: Normal wear and tear, and damages resulting from negligence or accidents, are not covered.


Customer Support

Multi-Channel Support: Reach out to us via phone, email, or live chat for any queries or concerns.

Response Time: We aim to respond to all customer queries within 24 hours.


Payments and Financing:

Secured Transactions: All payments are secured and encrypted for your safety.

Financing Options: Various financing plans available, subject to approval.


Data Protection

Privacy: Your data is secure with us. For more details, please refer to our Privacy Policy.


Feedback and Complaints

Resolution: If you have any issues, we offer an efficient and fair complaint resolution process.


Changes to This Guide Updates: 

We may periodically update this guide. All changes will be communicated via our website or other official channels

UTTAR DRAVID LOGISTICS PRIVATE LIMITED © Copyright 2023. All rights reserved by Car Express.