Privacy Policy

Welcome to the Car Express App! This Customer Guide Policy outlines important information about using our mobile application to facilitate your car buying, selling, and servicing experience. By using the Car Express App, you agree to adhere to the policies and guidelines outlined below.

 

1. **Account Creation**: To access the full features of the Car Express App, users are required to create an account. Please provide accurate and up-to-date information during the registration process.

 

2. **Security**: Keep your account credentials secure and do not share them with others. Car Express is not responsible for any unauthorized access to your account due to negligence on your part.

 

Buying and Selling Cars

 

1. **Listing Requirements**: When listing a car for sale on the Car Express App, ensure that all information provided is accurate and complete. Misrepresentation of vehicle details may result in account suspension.

 

2. **Negotiation and Transactions**: Buyers and sellers are responsible for negotiating terms and completing transactions independently. Car Express is not involved in the negotiation process and does not guarantee the quality or condition of listed vehicles.

 

 Servicing and Maintenance

 

1. **Appointment Booking**: Use the Car Express App to conveniently schedule service appointments at authorized workshops. Ensure that you select a suitable date and time for your appointment.

 

2. **Service Warranty**: Customers who purchase a used car from Car Express Auto Mall are entitled to a 1-year free service warranty. Refer to the terms and conditions of the warranty for eligibility and coverage details.

 

 Communication and Feedback

 

1. **Customer Support**: For assistance or inquiries regarding the Car Express App, contact our customer support team via email or WhatsApp. We are committed to providing timely and helpful assistance to our users.

 

2. **Feedback**: We value your feedback and encourage you to share your suggestions, concerns, or compliments about the Car Express App. Your input helps us improve our services and enhance user experience.

 

Data Privacy and Security

 

1. **Data Collection**: Car Express collects and processes personal data in accordance with our Privacy Policy. By using the Car Express App, you consent to the collection and use of your information as described in the Privacy Policy.

 

2. **Security Measures**: We employ industry-standard security measures to protect your personal information from unauthorized access or disclosure. However, it is important to remain vigilant and report any suspicious activity to Car Express immediately.

 

Conclusion

 

Thank you for choosing the Car Express App for your car buying, selling, and servicing needs. By adhering to the guidelines outlined in this Customer Guide Policy, you can make the most of your experience with our mobile application. If you have any questions or concerns, please don't hesitate to contact us for assistance.